You may need to check with your IT administrator to see if this is causing the problem. NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. SOLUTION 1 - For brand new player or first time connecting to this computer.įor Windows XP users: verify the following operating system requirements are met.ĭownload and install the latest Windows Media Player if it's not installed.įor Mac users, see Sansa player not recognized by a Mac OSįor Windows 7 & 8 users: Proceed to Solution 2 First try resetting your Sansa to ensure it is not frozen. NOTE: If the Sansa is frozen or hung it can prevent the device from being recognized by the computer.
To resolve this issue, try the following solutions: This may be caused by one of the following:ġ.
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